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Deputy Call Center Manager

  JOB ID : HR051                    

  Job Description​​​    :                    


 

  • Supervise, provide training, support and lead team of Call Center.
  • Assist direct manager to improve Call Center experience, create engaged customers.
  • Involve in setting a clear mission and deploying strategies focused towards that mission
  • Get involved in developing service procedures, policies and standards
  • Track accurate records and document Call Center actions and discussions
  • Analyze statistics and compile accurate reports
  • Assist in recruiting, mentoring and developing call center
  • Keep ahead of projects’ developments and apply best practices to areas of improvement
  • Involve in controlling resources and utilizing assets to achieve qualitative and quantitative targets
  • Listen to at least 20 Voice recording calls/day to ensure company standards achieved.
  • Assist with developing call center programs designed to increase revenue and occupancy
  • Update and maintain all call scripts as needed
  • Provide reporting to various levels of management as requested
  • Perform other tasks requested by manager



























   Category


      Sales / Marketing, Business Administration

  Responsibility


  • Supervise, provide training, support and lead team of Call Center.
  • Assist direct manager to improve Call Center experience, create engaged customers.
  • Involve in setting a clear mission and deploying strategies focused towards that mission
  • Get involved in developing service procedures, policies and standards
  • Track accurate records and document Call Center actions and discussions
  • Analyze statistics and compile accurate reports
  • Assist in recruiting, mentoring and developing call center
  • Keep ahead of projects’ developments and apply best practices to areas of improvement
  • Involve in controlling resources and utilizing assets to achieve qualitative and quantitative targets
  • Listen to at least 20 Voice recording calls/day to ensure company standards achieved.
  • Assist with developing call center programs designed to increase revenue and occupancy
  • Update and maintain all call scripts as needed
  • Provide reporting to various levels of management as requested
  • Perform other tasks requested by manager

  Requirement


 

  • Bachelor’s degree in Business Administration, Marketing , IT or related field
  • Minimum 3-5 year experience management experience in a sales or call center environment
  • Experience in providing Call Center support
  • Proficiency in English
  • Strong organizational and analytical skills
  • Advanced computer proficiency in Microsoft Excel, including the ability to use email and internet.
  • Awareness of customer service’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills

 


  Closing Date


      10/20/2018

  Contact Information


Contact Person   :       Ms. Neou Soksreydeth, HR Department

Address               :       CAMBODIA LIFE INSURANCE PLC., 21st      Floor, Canadia Tower, No.315, St. Ang Duong

Corner of Monivong Blvd, Phnom Penh, Kingdom of Cambodia.

Telephone            : +855 (0)23 431 111, (0)70 599 151
Email                   : soksreydeth.neou@camlife.com.kh / info@camlife.com.kh

Website               : www.camlife.com.kh

Facebook            :  Camlife