ក្រុមហ៊ុនធានារ៉ាប់រងអាយុជីវិតខ្នាតតូចកម្ពុជា "ខេមឡៃហ្វ" ម.ក

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Deputy Call Center Manager
លេខសំគាល់ ការងារ : HR051
ពណ៏នាពីការងារ :
Supervise, provide training, support and lead team of Call Center. Assist direct manager to improve Call Center experience, create engaged customers. Involve in setting a clear mission and deploying strategies focused towards that mission Get involved in developing service procedures, policies and standards Track accurate records and document Call Center actions and discussions Analyze statistics and compile accurate reports Assist in recruiting, mentoring and developing call center Keep ahead of projects’ developments and apply best practices to areas of improvement Involve in controlling resources and utilizing assets to achieve qualitative and quantitative targets Listen to at least 20 Voice recording calls/day to ensure company standards achieved. Assist with developing call center programs designed to increase revenue and occupancy Update and maintain all call scripts as needed Provide reporting to various levels of management as requested Perform other tasks requested by manager
ប្រភេទ
Sales / Marketing, Business Administration
កាតព្វកិច្ចនៃការងារ
Supervise, provide training, support and lead team of Call Center. Assist direct manager to improve Call Center experience, create engaged customers. Involve in setting a clear mission and deploying strategies focused towards that mission Get involved in developing service procedures, policies and standards Track accurate records and document Call Center actions and discussions Analyze statistics and compile accurate reports Assist in recruiting, mentoring and developing call center Keep ahead of projects’ developments and apply best practices to areas of improvement Involve in controlling resources and utilizing assets to achieve qualitative and quantitative targets Listen to at least 20 Voice recording calls/day to ensure company standards achieved. Assist with developing call center programs designed to increase revenue and occupancy Update and maintain all call scripts as needed Provide reporting to various levels of management as requested Perform other tasks requested by manager
តំរូវការសំរាប់ការងារ
Bachelor’s degree in Business Administration, Marketing , IT or related field Minimum 3-5 year experience management experience in a sales or call center environment Experience in providing Call Center support Proficiency in English Strong organizational and analytical skills Advanced computer proficiency in Microsoft Excel, including the ability to use email and internet. Awareness of customer service’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills
កាលបរិចេ្ឆទផុតកំណត់
10/20/2018
ព័ត៌‌មានសំរាប់ទំនាក់ទំនង
Contact Person : Ms. Neou Soksreydeth, HR Department Address : CAMBODIA LIFE INSURANCE PLC., 21st Floor, Canadia Tower, No.315, St. Ang Duong Corner of Monivong Blvd, Phnom Penh, Kingdom of Cambodia. Telephone : +855 (0)23 431 111, (0)70 599 151 Email : soksreydeth.neou@camlife.com.kh / info@camlife.com.kh Website : www.camlife.com.kh Facebook : Camlife